Call Queues / Ring Groups

[Dadgey]

Hi,

When a user goes to transfer a call they see a list of Queues and Call Groups. We don't want the end users to see these.

I thought the Setting in Apps "Hide System Extensions (IVR, RingGroup, Queues and FAX) from 3CX Apps Company Phonebook" would fix this but it only applies to the PhoneBook itself.

How do we hide these system extensions from being seen by end users?

Thanks,

Paul

 

[NikolasA_3CX]

Hi @Dadgey

Which version of the PBX are you running?

 

[Dadgey]

Hi Nikolas,

This is Version 18 Update 9 (Build 20).

Thanks,

Paul

 

[NikolasA_3CX]

Please try restarting the PBX services and check again

 

[Dadgey]

Thanks. I can now only see 666 and 700 is that correct?

I'd expect to see the other users in the list to be able to transfer to?

Paul

 

[NikolasA_3CX]

You should be able to see 700 as this is the conference extension.
There is no system extension 666 by default on the PBX. What do you see when searching for 666?

 

[Dadgey]

666 Special Menu.

Also as above not seeing any other users to be able to transfer to however then are showing online in presence.

 

[NikolasA_3CX]

You should be able to see other users as this option only hides system extensions

 

[Dadgey]

OK, so what would be hiding them then?

 

[TheodorosG_3CX]

Under the extensions<<Options tab, do you have the below option enabled?

 

[Dadgey]

Hi,

Removing from Hidden has fixed the issue for me.

Just to clarify what is the best practice way for stopping some people being visible to others in 3CX?

IE We don't want Exec Office extensions to be visible to Sales for instance.

Thanks

 

[TheodorosG_3CX]

Unless this option is enabled the extensions will be visible in the phonebook.
However you can restrict the presence information and users not be shown between groups.

 

[Dadgey]

<<However you can restrict the presence information and users not be shown between groups.>>

And this is by putting them in different groups, yes?

Paul

 

[TheodorosG_3CX]

Correct, you will need to split the extension to different departments.