call queues

[anog10]

Hello
I try today to make call queues. I add to the call queues the extensions that i want and i use strategy ring all. I have a problem when first call is coming both phones ringing like i want. when is come 2nd line is ring the available phone only. How i can manage to be show also on busy phone the incoming line?

 

[Alphabetic]

You made a queue and not a ring group?

make sure extensions are logged in to the queue.

 

[anog10]

Yes i make call queue. Yes both phones is logged in in the queue. The issue is not coming waiting line on the phone but the accept multiple calls is enable on the extension

 

[Alphabetic]

Accept multiple calls is ignored when agents are in a queue and the queue is being polled.

 

[anog10]

Ok but when i have strategy ring all is not must come the 2nd line on the busy phone ?

 

[Alphabetic]

Ok but when i have strategy ring all is not must come the 2nd line on the busy phone ?

Calls to a queue will queue up until an agent in that queue is free to service the call/maximum wait time reached. They will only be serviced if extensions are in the available status and logged in to the queue.

 

[anog10]

Is any chance agent to be notified that he have waiting line? Because if both agents is busy must notified that have waiting line...

 

[Alphabetic]

They can utilise the 3CX client to view active calls in a queue.

 

[anog10]

Is not easy because all his jobs is on the computer when he speak with customer.. is not easy to see also 3cx call queues... is any other way that i can make to ring all group of extensions and can take waiting line?

 

[Alphabetic]

I would consider getting a machine to run the wallboard on a tv or something or give your users more monitors to have the client up.

 

[VoIPTools]

As @kieferschild has mentioned, from the perspective of 3CX, an agent should focus on one caller at a time. Therefore, when the agent is already in a call, the agent will not be notified that more callers are waiting in the queue.

One could argue that a constant beeping (notification) that someone is waiting in the queue would be distracting. On the other hand, if the agent is simply chatting with the caller, and the work is done, it would be nice to have some way of knowing there are others waiting for help. The wallboard idea and using the 3CX client are the best suggestions.