Solved Call Queues

[Jlatta1984]

Hello all wondering if anyone else has had this issue. We have a customer with an employee that has an Android phone, and the customer has a Call Queue built into their 3CX system. The issue is that the employee cannot find out how to put themselves into the call queue from their phone. They also have the web client installed, and can always enter the queue from there, but there has to be a way to do this on the Android app surely and I'm just overlooking it.
Any help or link to a KB article is greatly appreciated!
Thanks

 

[VasilisV_3CX]

Hi @Jlatta1984,

What version of the Android App does the client have?

If you open the 3CX Android App, you'll see the status block (green for available etc) and next to it you'll see an icon with 3 people, clicking this will globally log the client out of the queue.

 

[Jlatta1984]

Vasilis,
Thanks for the response! So I believe this was an end user issue more than a 3CX issue. I was able to video call with the customer yesterday and directed him to where to enter/exit queues in the 3CX system.
I really appreciate the response!
(Saving that picture for later use for customers. Hope that is okay!)

 

[VasilisV_3CX]

Hi @Jlatta1984,

Sure thing, use the picture as you see fit! If you require any further assistance or information, feel free to open a new thread!