Call Queuing - Standard vs Pro

[siscom]

Good Morning Sir
I found in the comparison between 3CX standard and Pro that 3CX standard edition supports Call Queue and call reporting.

If so , Can i use 3CX standard edition for my call center ? On the other hand , Why should i purchase Pro edition to my customer call center although standard edition support queuing and reporting ?

Best Regards

 

[pact]

Hi siscom,

You could however you would be missing all the reporting, advanced polling and training options by going with Standard.

Pro brings advanced queue polling, Advanced Queue Reporting, Barge In/Listen/Whisper options for training and more (entire list here: https://www.3cx.com/ordering/pricing/ ).

So I would not recommend running a call center on anything less than the Pro licence.

 

[Saqqara]

As above, if running call centre you need Pro or Enterprise license

List of functions that come with Pro and above license - https://www.3cx.com/docs/manual/call-center-queues/

 

[siscom]

Good Afternoon Pack & Saqqara
Thanks so much for your support.

Best Regards