Call Queuing - Statistics

[siscom]

Good Afternoon Colleagues
I hope you are doing well . Attached is snapshot from 3CX Phone system . As you know , 3CX standard edition supports basic call queuing which Pro edition supports advanced call queuing.

So may i know weather the attached snapshot has been taken from a 3CX queue running standard edition or Pro edition ?

Thanks in advance

Best Regards

 

[eddv123]

Hi siscom,

Why can't you simply login to the 3CX Systems management console and check.

What I can say is that you are several versions behind, based on the view you are seeing.

Here are what the system supports in advanced queue strategies and features however without knowing what version you are on and what features were supported in that version it will be difficult to give you a 100% accurate answer: https://www.3cx.com/docs/manual/call-center-queues/

I think you are running v14 or 12.5 based on this screen shot.

 

[siscom]

Hello eddv123
Thanks for your replay . The case that this is only a snapshot . I dont have a 3CX system that this snapshot is taken from.

Based on the statistics, Does this snapshot has been taken from a 3CX queue running standard edition or Pro edition ?

Best Regards

 

[eddv123]

Based on the version its not going to be easy to say. Can you perhaps identify any features you have or polling strategies on the queue which might differentiate between the versions.

For example additional (PRO) queue strategies are:

• Longest Waiting Time
• Least Talk Time
• Fewest Answered
• Hunt by threes prioritized
• Hunt by threes random start
• Round Robin

 

[siscom]

Thx eddv123 for your replay