Call recording disable to download and play in call logs

[SORN TONGMENG]

Dear All ,

I would like to ask a question regarding to call recording, In the call logs we can see the call recording but it's disable to download or play and also the call not create in the recording directory path.

Please kindly to advice.




Best regards,
Tongmeng

 

[KyriacosS_3CX]

Was call recording active for that user at that time? The caller did not disable it, if they have the right?
The greying out is normal when a recording doesn't exist, we need to see if the call should have been recorded, and if yes, why it did not.