Call Recording Evaluation

[mkamal]

Hi,

is there any wat to create evaluation form in 3CX to be used in agents evaluations based on their recording. it is a very important request to the customers.

Thanks

 

[TheodorosG_3CX]

Maybe a CFD project with a survey?
• https://www.3cx.com/docs/cfd-survey-component/

 

[mkamal]

Hi Dear,

Thanks for your reply

i believe this can be used for Customer Survey and i already used it , but i mean here the Call recording evolution for quality purpose , example , a supervisor can evaluate agent based on his attitude with the caller while listing to his call records .

Thanks

 

[TheodorosG_3CX]

I'm afraid this is not an option.

 

[VoIPTools]

I encourage you to take a look at our 3CX Recording Manager tool. With our tool, not only can a Quality Assurance person score how the agent handled the call (using questions you define), but they can also add notes, and get a FULL transcription of the call.