Call recordings

[n2]

Client is on V15.5.5 standard and as of 12/10 his call recordings stopped and the activity log shows:
12/27/2019 2:38:16 PM - [CM101008]: The '' feature is disabled in currently activated licenseCall recording

The options are available and checked in the extension settings. As the client has been running 3CX since V12 and had the features throughout the updates to include 15.5, any explanation. His license renewal is up in a couple of days and he is hesitant to upgrade to V16 or renew the maintenance until the issue is understood.

Thanks,

 

[eddv123]

Not sure if support for this version has ended yet, however what are you using Free/standard Pro or Enterprise licence?

 

[Saqqara]

To have call recordings, you need pro or ent license

 

[n2]

To have call recordings, you need pro or ent license

As stated, it is a standard license. And he did have the recording function.

He finally let me into the system as he manages it all. I found that he had no upgraded since the initial 15.5 release and there were a number of SPs and a hotfix to do. I updated the system to the last 15.5 release and the recording function returned to normal.

Now then, I have seen a number of various questions revolving the recording function as it relates to v16. The following seems to indicate that if coming from an older version where call recordings were a standard feature, then upgrading to v16 will continue to maintain the functionality.
https://www.3cx.com/community/threads/v15-5-to-v16-upgrade-call-recording-conversion.69640/

Then I see others making reference to the V16 edition variations where recording is not included in the standard V16 and some are complaining about the need to upgrade and the elimination of a feature already bought and pain for in the perpetual license.

I am somewhat concerned in that the client will not renew should the function go away and the only way to get it back is to update the edition.

Any thoughts?

 

[Saqqara]

Are you sure the license is still standard, it may have been converted to pro as part of the latest upgrade process.

goto settings - license and click on refresh license info.

if the license has been converted to pro, at renewal time the client will need to renewal the pro license

 

[n2]

Still standard, but have not upgraded to V16 pending clarification as to what happens with the recordings when doing so. He is what some would call rather frugal.