call report and extension statistic

[VARIO_Software]

Hello all,

we have created a call report and an extension statistic.
We noticed there are different times and can only explain that forwarded calls do not appear in the call report.
How can we make it so that we see all calls and times in the call report?

thank you in advance

 

[VARIO_Software]

Does anyone have any ideas what we can do here?

 

[Alejandro_3CX]

Hello @VARIO_Software

The call report is not complete, you just filtered From Ext 241 to Any, so it will show you all the calls made by ext 241, you missed the calls from Any to Ext 241 that would be the inbound calls to ext 241.

In the statistics reports, you selected to show both: inbound and outbound, so the output when you compare this report with the call report you generated it will have different Totals.

Hope it is clear.

 

[RETOCAN]

Is there any "available report" for the free, 3CX-hosted licenses? All what I got is "Not available for your license"
Is it too much to ask 3CX to allow, at least, Call Log or Extension Statistics reports, for this type of users?

 

[VARIO_Software]

Hi,

that's clear thanks for the information. That is logical, we have not thought properly. If we create the reports Inbound to Outbound and the reports from Outbound to Inbound and the one with the extension statistics we have only a difference of 50 seconds.

@RETOCAN, we have an Enterprise annual license, in the forum we have registered and no license indicated therefore with me is indicated that I have a Free license.

With kind regards

 

[RETOCAN]

@VARIO_Software, you pay for the Enterprise annual license (the one on the right of the insert below) so, it's not Free; I'm referring to the actual Free license (on the left side)

 

[jed]

Is there any "available report" for the free, 3CX-hosted licenses? All what I got is "Not available for your license"
Is it too much to ask 3CX to allow, at least, Call Log or Extension Statistics reports, for this type of users?

No, to my knowledge, there aren't any reports available, in the absolutely free version, however, it does have tons of functionality, despite it being free.