call reporting data lapses

[redgoblet]

We're using V12 with call center module. Fully licensed.

Since upgrading to V12, we've been experiencing periodic "holes" in our call reporting data. For example: yesterday, call reporting showed no activity after 5:11 PM, even though call center was fully staffed (and busy) for almost 4 hours afterwards. This was the 3rd such instance of data disappearing.

Anyone else experienced this? Would appreciate any troubleshooting suggestions.

btw, system running on Windows Server 2008 Standard with plenty (400 GB +/-) of storage available.

Thanks

 

[nb]

Hi

We should start first by checking CallHistoryService.log
Each call that is made, is put in the database via the call history service. This is the log of all its operations.
Can you also check Callhistory Reposting.log? How does that look like? That is a temp file that puts all the informamtion in there until it is put in the database so the Call history injection does not inject calls that are still in progress.

Let us know - we will monitor this post regularly.

 

[MarcoTec]

Hi,
we had the same issue from a couple of days. We have no calls reported in the db.
We have only one file, the CallHistoryService.log, see attachment.

If we try to restart the Call History Service, it hangs on "stopping" and we need to reboot the server.

Thank you for any help or suggestions

Regards
Marco

PS: 3CX Ent v12.0.32816.397 SP2 with Call-Center Module