Call Reporting is unreliable - 18.0 U7 B312

[Alphabetic]

Hello

Can anyone tell me why this call report is returning calls out of the scope of the filtering?

 

[jed]

This seems to be a choice from 3CX, and can occur if an Agent is part of a Queue.
We have been trying to descripe this "issue" here: https://helpdesk.jed-ware.com/help/...s/28-jedware-philosophy-for-our-3cx-reporting

Hope this helps.