Hello,
A report was run last month - User Activity (Graph) which showed one figure, but then re-running the same report on the 14th yielded different results, a lower call volume for that same month.
As we there is a high amount of staff turn over the extensions are removed and re-added, would this be the reason that the change? If so is there is a report which would show all calls even for leavers?
Thank you.
A report was run last month - User Activity (Graph) which showed one figure, but then re-running the same report on the 14th yielded different results, a lower call volume for that same month.
As we there is a high amount of staff turn over the extensions are removed and re-added, would this be the reason that the change? If so is there is a report which would show all calls even for leavers?
Thank you.
