Call reports update 6

[guidoq]

Hello,

after updating to U6 the call report behaves differently from U5.
Before U6, selecting a queue as the destination would show also the entry for the call to the user that took the call. So for example if the call was replaced by extension 123, there would be an entry visible in the report between the caller and 123.

In U6 this is not shown anymore, after the call is replaced by an extension, I can only view the duration of the call if I filter for the extension in the To: field



Is there another report or a way to achieve the same behavior as before this update?

 

[Alphabetic]

ik what you mean.. it doesnt tell the full story.

If you want to be able to do it on an individual call basis then you'd have to search the call ID instead and it'll tell you the story