Hi...
When outside of office hours I have calls sent to an IVR. That works great. The IVR sends the call to a the correct user based on the what phone key is pressed. Super! However, when the call is transferred ouside the the user's office hours, the call still goes straight to the phone. Why? I have tried all kinds of combinations in the User's Call Forwarding | Away and Do Not Disturb section, but the out of office hours call still rings the phone. Is this a DID issue somehow?
Related maybe... What does the check box "Out of Office hours Voiemail" in the Away section suppose to do?
Thank you,
Keith
When outside of office hours I have calls sent to an IVR. That works great. The IVR sends the call to a the correct user based on the what phone key is pressed. Super! However, when the call is transferred ouside the the user's office hours, the call still goes straight to the phone. Why? I have tried all kinds of combinations in the User's Call Forwarding | Away and Do Not Disturb section, but the out of office hours call still rings the phone. Is this a DID issue somehow?
Related maybe... What does the check box "Out of Office hours Voiemail" in the Away section suppose to do?
Thank you,
Keith
