We are starting to migrate to 3CX. Our first call queue went live on Monday.
Using the Web Client switchboard, I see a single call stuck in the queue for going on 4 hours. I called the agent and obviously they haven't been on the phone for 4 hours. I had them log off and log back on and the call is still showing in the queue.
We have 25 other departments to cut over. I'm not impressed by this stuck call with only one department cut over and that department has some of the lowest volume of calls in our organization.
Version 16.0.8.9
Called Party Phone - 3CX App on iPhone
Amir
Using the Web Client switchboard, I see a single call stuck in the queue for going on 4 hours. I called the agent and obviously they haven't been on the phone for 4 hours. I had them log off and log back on and the call is still showing in the queue.
We have 25 other departments to cut over. I'm not impressed by this stuck call with only one department cut over and that department has some of the lowest volume of calls in our organization.
Version 16.0.8.9
Called Party Phone - 3CX App on iPhone
Amir
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