Call Timer counting down

[TerryKC]

Hi,

I've just noticed on one of our 3CX instances (V20 U7) that all calls start with a Time of 40 seconds and then starts counting down. After 40 seconds it starts counting up.

This is shown in the Panel and in the web client phone but not in the App.

This happens to all calls, in and outbound, calls to queues and direct to extensions. I've checked call forwarding rules and nothing is set for 40 seconds, calls aren't dropping.

I've checked all settings and can't figure what is causing this? Is there something I've missed?

 

[KyriacosS_3CX]

Hello,

This is an indication that the time on the PBX has drifted. This can happen for bare-metal installs or if the VM host does not provide tyme synchronisation services.

Please check via ssh login if the ntp service is active, and if not activate it.

Check:
timedatectl status

Look for the line: NTP Service: active/inactive

If not active do as below.

Install:
sudo apt update
sudo apt install systemd-timesyncd

sudo systemctl enable systemd-timesyncd
sudo systemctl start systemd-timesyncd

Re-Check:
timedatectl status

If it is active and the servers time does not synchronise, perhaps there is an issue for the machine reaching an ntp server. This would have to be investigated and resolved locally.

 

[TerryKC]

Thanks, will get this checked out.