Call tranfer

[Harish]

Hi All ,

I am experiencing a problem using my 3CX soft phone -

Any call which is coming externally on my extension , if I'll transfer , another extension ( receiver ) is able to hear but who ever is calling ( externally ) is unable to hear.

Any idea ?

Thanks,
H

 

[roland_3CX]

Hi Harish,


Does the firewall checker pass? Are the appropriate ports open? Ensure that your firewall has any SIP ALG disabled

You may refer the links below for more information regarding Ports and the firewall checker.

Ports used by the 3CX Phone System - https://www.3cx.com/docs/ports/
3CX firewall checker - https://www.3cx.com/docs/troubleshooting-firewall-checker/

 

[Harish]

Yes , all good with the firewall. Its working fine for me if I'm using a Physical phone but not working in the case of the soft phone .. something limited with soft phone functionality ?

Here is the scenario to explain in the better way -

1. Dialled using my mobile to the extension directly ( physical phone ). Choose option , transfer on
another extension using physical phone , able to receive another extension using soft phone and once the call is received , chose option and primary extension is out from picture. External number and 2nd extension are able to talk no problem.

2. Dialled external number to extension using soft phones , they are able to receive the call and when clicking transfer button on soft phone , its not transferring the call on 2nd extension.

Hope this will explain in the better way.

Any suggestions ?

Thanks,
H