Call Transfer Caller ID to match prospect's number when transferring to client

[ezyluckyfree]

I've exhausted all options that I can find on the world wide web. Is it possible to transfer a prospect to our client and have the prospect's callerid show to our client? Their system won't allow us to transfer the call because the data we send right before the call does not match the prospect's number. We use Twilio SIP trunks. Any help is greatly appreciated.

 

[leejor]

It doesn't sound as if this involves a simple internal transfer. You might want to go into more detail about exactly what is happening and how the calls are routing. Saying it is transferred to "our client" doesn't really provide any information. What exactly is "their system" and is it blocking because of a problem with the caller ID? What are you sending and what does it expect?

 

[ezyluckyfree]

It doesn't sound as if this involves a simple internal transfer. You might want to go into more detail about exactly what is happening and how the calls are routing. Saying it is transferred to "our client" doesn't really provide any information. What exactly is "their system" and is it blocking because of a problem with the caller ID? What are you sending and what does it expect?

The data pass we send our client right before we transfer the call contains the phone number of the prospect. They require the data to be passed via GET, which is strange. The client uses Ringba. I believe it's their Ringba system that requires the phone number received in the GET to match the phone number of the incoming caller ID. Otherwise, the phone instantly hangs up when we transfer the call.

 

[YiannisH_3CX]

So you first need to send the caller ID via GET and then transfer the call to them and the caller ID should match what you have sent via GET? If I understand this correctly these are 2 separate processes. Correct?

Unfortunately Twilio does not support CNS so when transfering the call from the PBX you cannot use the originator caller ID as the caller ID for the transfer.