twilio

  1. How to configure a SIP trunk to send one-way SMS / Alphanumeric Sender ID SMS?

    In 3CX, you're supposed to be able to configure a SIP trunk with an alphanumeric sender ID, so that you can send one-way SMS messages. https://www.3cx.com/live-chat/business-text/ 3CX supports Twilio as an offical SIP trunk provider https://www.3cx.com/docs/sip-trunk/twilio/ Twilio supports...

  2. CLIP No Screening with Twilio

    I know it's not officially supported. However has anyone had any luck getting "CLIP No Screening" (call forwarding original caller id) working with Twilio ? I noticed Twilio has this new feature available on SIP trunks. (see screen shot below). It looks like I can get the name display sent...
    • jonathanp1
    • Thread
    • call forwarding clip no screening twilio twilio trunk
    • Replies: 0
    • Forum: US

  3. User Caller ID keeps reverting

    We use Twilio for our SIP Trunk. They require the n164 phone format for our caller IDs or it rejects our call outs. So, for each user, I change the caller id to the +1320 plus the number format and save. This works...For a short time, and then it reverts back to the 320 plus the number...

  4. Twilio CNAM Lookup How To - v20?

    Came across this old thread https://www.3cx.com/community/threads/fyi-twilio-cnam-lookup-how-to.54892/ Has anyone figured out how to get inbound call name to be displayed? I tried making a custom template modifying the default twilio values to below and no luck yet. <!-- Gateway / Provider...

  5. 3CX V20 Trunk Call Routing

    I've had multiple trunks running with the same registrar / server working for a while in V18. Since V20, I am unable to run multiple trunks going to the same SIP server without 3CX appearing to get 'confused' and routing calls all through the same trunk and destination regardless of the...
    • chrism_ctai
    • Thread
    • bug routing trunk twilio
    • Replies: 3
    • Forum: Other

  6. Solved SMS number missing

    Hi, Using V20.0.731 and a twilio trunk, one of the configured numbers is not showing (was showing before) in the "select provider" window when trying to send a text messaage from 3CX Desktop App for Windows. Other numbers are showing, and those numbers capable of sending text messaages are...
    • gcq1
    • Thread
    • sms trunk twilio
    • Replies: 3
    • Forum: Other

  7. Incoming call needs to be blind transferred to an answering service

    I'm seeking guidance on managing calls for a customer where unanswered calls or those during office closure hours need to be redirected to an external number. We've configured this aspect successfully. However, the challenge arises from our use of Twilio for the VoIP trunk. I've enabled SIP...
    • Debrief6797
    • Thread
    • caller id outbound forward calls twilio
    • Replies: 1
    • Forum: US

  8. Solved Twilio inbound — all calls unanswered, "terminated by rule"

    I'm testing a hosted 3CX Pro instance as a replacement for self-supported Elastix. I have what I believe to be the correct setup in place for a Twilio 'elastic trunk.' Calls are reaching 3CX successfully (and the trunk shows as registered using IP authentication only) but are then...

  9. Twilio ECHO and reverb

    Hello Everyone, I'm getting a ton of complaints last week and this week with bad call quality. Lots of echo and reverb. The call monitor reports in 3cx show calls to be ok. v20 3cx cloud hosted (3cx data center). Connected to twilio. Any advice would be apperciated. Example call monitor...
    • jonathanp1
    • Thread
    • call quality issues twilio twilio trunk
    • Replies: 10
    • Forum: US
  10. sergen

    not receiving sms from whatsapp

    we are using Twilio mobile number. we are able to successfully make and receive calls. we can also successfully send and receive SMS's. However, for some strange reasons we won't receive sms's when we want to setup whatsapp for business.\ not sure but could it be something to do with Twilio...
    • sergen
    • Thread
    • inbound sms not receiving certain sms twilio twilio sms
    • Replies: 5
    • Forum: Phone System / PBX

  11. Solved Twilio Trunk Not Listed on Trunk Pulldown

    Hello all! I just setup an instance of the free 10 user account hosted by 3cx. I want to test it out before I setup a paid version, however, I don't see twilio on the list of trunks (screenshot attached). Is this because the full list of trunk providers is only available with a paid account...
    • carlosglz11
    • Thread
    • twilio twilio trunk
    • Replies: 6
    • Forum: US
  12. nighthawk

    Twilio Inbound Caller ID blank

    I am moving a client from SIPTRUNK to Twilio Elastic SIP trucking as a means of cost savings. It appears it will lead to significant cost savings over time. We have had their existing phone line forwarding from Spectrum to SIPTRUNK. When doing this Caller ID came through and worked just...
  13. eholloway

    Twilio Voice IP migration

    Hello all! We have been getting emails from Twilio about the upcoming migration. I don't believe we will need to do anything on our end but just wanting to make sure 100%. If we are on a hosted system with 3CX will we need to: Add 168.86.128.0/18 to your firewall rules. Enable UDP from these...
    • eholloway
    • Thread
    • hosted by 3cx twilio
    • Replies: 2
    • Forum: US

  14. Twilio HTTP Authentication for MMS Media

    Our 3CX uses Twilio for SIP and SMS/MMS. Twilio recently posted an update stating that they would be enforcing HTTP Authentication for Call Recordings and MMS Media, effective July 31, 2023. I tested enabling this setting in my Twilio console and then tested receiving an MMS over 3CX. When the...

  15. Multiple SIP trunks for outgoing call

    Hello Again, Community! We are hitting a roadblock getting Telnyx and 3CX to allow for multi-number support. We believe it might be because 3CX does not support Telnyx as a SIP provider out of the box. It looks like Twilio is natively supported, but we thought we would get feedback here before...
    • Nobi0987
    • Thread
    • multiple sip siptrunk twilio
    • Replies: 11
    • Forum: US

  16. Inbound and Outbound Calls not working

    Hello.. I have configured the Twillo trunk as instructed and also followed the 3CX instruction on configuring SIP and inbound and outbound calls but when I try to call from the 3cx webclient or desktop app it rings once and cut and doesn't ring on the destination phone. And the inbound call when...

  17. SMS history is gone

    Just discovered the update changed sms... I've fixed that issue. Where is my sms history?
    • stechtn
    • Thread
    • sms twilio
    • Replies: 1
    • Forum: SMS

  18. Solved Twilio SIP Having Issues with Specific Area Codes

    We recently ported our numbers over to Twilio and everything is working but I am getting a forbidden error when calling numbers with the area codes 470 and 904. All other calls are working outbound but I am having an issue dialing these out. I get a declined 603 error from 3CX and 21211 error...

  19. Twilio Not Sending Caller ID Information

    We recently ported our numbers over to Twilio and everything is working but I am not seeing the caller IDs coming into 3CX on Twilio calls. Is this something I need to further configure in Twilio or is this something I am missing in 3CX? 3CX Version, Professional Annual 18.0 Update 5 (Build...

  20. WhatsApp with Twilio number

    Hi there ! I'm struggling with this integration … I have some concerns. I am configuring WhatsApp Senders from Twilio, using Twilio phone number. Everything look good until I send the messages . Twilio error = 11200 status = connected to WhatsApp Where I find the access token that configure...
    • rrww
    • Thread
    • twilio whatsapp whatsapp 3cx
    • Replies: 6
    • Forum: WhatsApp
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