Call Transfer Failed

[John_OMalley]

Hi There

I'm fairly new to 3CX, I've been reading online about the Call Transfer Failed and people seem to have this issue when transferring to external numbers. this works fine for me, i can answer a call and then transfer to a mobile number.

What i am having an issue with is is i use the Windows App in CTI Mode, I dial a mobile number and then pick up by desk phone (Cisco SPA504G) when it rings (Displaying 'MakeCall'). This should then connect me to the mobile number i dialled. All i get is a message saying 'Call Transfer Failed'.

Any ideas?

 

[John_OMalley]

RESOLVED!

Just in case anyone else has this issue, it was because we was not typing 9 on the soft-phone.

We got rid of the need for the 9 prefix so that we didn't have to edit the contacts to have a 9 in front of them when initiating the call from CTI Soft-phone