Call Volume

[Eder Pardeiro]

Good morning people,

I have a doubt. CallCenter attendants where I recently deployed 3CX are complaining that the call volume is too low. In some cases it is difficult to understand what the caller is talking about.
Before the migration to 3CX, the volume was higher (using the old PBX). Does anyone know how to adjust this?

Awaiting,

 

[eddv123]

Are you using IP Handsets or 3CX Soft client for Windows/Mac ?

You can adjust the volume of the handsets themselves if you are using them - if so which brand and model ?

 

[Eder Pardeiro]

Hi!
Customer uses ipphones (Yealink) and softphone 3CX (last version) in Windows with Philips SHM1900 headset. I ajust the volume but don't have good results.

 

[eddv123]

So to confirm it is only the volume of the softphone that is an issue?

Have you another headset you can try?

 

[Schrodz]

We had that problem with the smart phones. If you open up your headphone properties and enable loudness. See the image. When we changed that, it was fine