CallBack Feature

[Sean Glasspool]

Greetings!

We are experimenting with the Call Queue callback feature and I have a couple of things I would like to try.

1) Is there a way to prevent the incoming call from ringing the queue and only ring when the callback feature is requested?
2) Can we offer the callback from the Digital receptionist and then hand over the call to the queue?

The reason is that when the call hits the queue it just rings and rings and rings. This is quite a busy Medical centre and I guess we could have a separate queue for call backs from mobiles.....

Anyway just looking to build some flexibility in my solution.

Thanks

Sean

 

[YiannisH_3CX]

Hello @Sean Glasspool

Please note that Callback is a Queue feature and the call must be in the Queue for callback to be requested. So i would answer no to both questions. You could possibly create a custom Voice application that handles this differently so i would recommend you create a thread to the "Call Flow Designer" section of the forum where our CFD expert can advice if this is possible or not.