Callback from outside to extension

[Tizzzie]

Hi,
I am curious about the callback on the PBX system, can it be set so that when the agent calls the client, the client misses the call so they will call back, when they call back to the number that called them, they will be direct to the exact agent that calls them in the first place.

Can the system do that, have anyone attempt this before?

 

[leejor]

If a "client" misses a call and dials back the caller ID, then it is going to depend on what number they call. If it is a DID number, then it will ring a specific extension, if that is the way the DID rules are setup. If the number is that of a ring group, or queue, then it will go to the same destination as anyone else calling the same number.

 

[Tizzzie]

Thanks for the reply, about the DID part I have understood, in my case I want the exact agent in queue or ring group to receive the call from the client that miss their call.
The customer care service needs this so their client doesn't have to explain to meet the agent when they call back.

 

[ChrisC_3CX]

I'm afraid this is not currently possible.

You could have a quick look through our Ideas Section and upvote any similar feature request though: https://www.3cx.com/community/forums/3cx-ideas/

 

[Tizzzie]

Thank you, I will have a look at the Ideas Section.