CallControl API - Dialer Parameters

[dilaver]

Hello,
Our survey dialers running on our currently installed v18 systems do not work with v20. we were actively reaching more than 20 million people in our 5 customers with this survey, but now we have put the v20 upgrade on hold because we cannot send the customer number parameter first to make a call and then connect it to the IVR. when will there be an update on this issue?

The ServiceCall method I found in Samples does not work either.

“servicecall” when (the_dn is RoutePoint || the_dn is Queue || the_dn is IVR) =>
await the_dn.ServiceCallAsync(new RPCParameters { { { “method”, “initiate_call” }, { “destination”, destination_string } }),

 

[Evolute IT]

Hello,
Our survey dialers running on our currently installed v18 systems do not work with v20. we were actively reaching more than 20 million people in our 5 customers with this survey, but now we have put the v20 upgrade on hold because we cannot send the customer number parameter first to make a call and then connect it to the IVR. when will there be an update on this issue?

The ServiceCall method I found in Samples does not work either.

“servicecall” when (the_dn is RoutePoint || the_dn is Queue || the_dn is IVR) =>
await the_dn.ServiceCallAsync(new RPCParameters { { { “method”, “initiate_call” }, { “destination”, destination_string } }),

No workarounds. The MakeCall has changed and because of how the system works now, it cannot do what you want.

I highly recommend you look at SIP Caller to replace your dialer system. It is user-friendly and way easier to setup.