Called number does not exist. Feature Disabled.

[ndakena]

Hello Team

I am using 3cx SMB free. I have registered VoIP.MS SIP trunk and created an outbound route, however, no matter what I do, when I try to make an outbound call, it says "Called number does not exist". There is no information in the event log, however, when I check call reports, I see 'Feature Disabled, no route exits'.



Can someone help?

Best regards

 

[SteveITS]

Just to ask, did you go through the guide? https://www.3cx.com/docs/sip-trunk/voip-ms-canada/

 

[ndakena]

I actually went through that guide

Just to ask, did you go through the guide? https://www.3cx.com/docs/sip-trunk/voip-ms-canada/

I actually went through the guide before asking here, but at the end, I created a sub account on voip.ms and it worked.

 

[leejor]

Generally, if it says that "no route exists", it usually means that your outbound rules need looking at. Since it now works using another route on a sub-account, then I am going to assume that there is an issue with the credentials, or settings that you used in the original trunk. Did it show as registered? Were you able to receive calls?

Looking at the 3CX Activity Log is that best way to determine exactly what is happening, but I realize that it is not available in all 3CX versions, unfortunately.