Caller can't hear

[Wael]

Hi, I just configured the sip trunk.

When someone call, The agent can hear the caller but the caller can't hear the agent.

I checked mute/microphone.... and issue presists

 

[leejor]

Some information about your system would help...

https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Have you successfully run the 3CX Firewall Checker?

Do internal calls have any issues?

Does it work on outbound calls?