Solved Caller ID Blocked from the last updte to the new one.

[Battistini]

Hi,
I have a 3CX hosted PBX, configured for the first time in February 2021, the extensions (User-> Extension-> "General") have been configured with the Outbound Caller ID like "Name - Company Name" format, with the dash and spaces in the name, which were accepted last year.

Today I tried to change some parameters for the extension, but the PBX gives me the following error:


If I try to change the name, removing the spaces and giving ok, does not save the changes.

The problem is that, if I go to modify anything for the extension (like the Forwarding Rules), the change is not saved, it brings me back to the notice: Caller id is not it is more supported, but I can't change it.

I assume the change was made with an update, is there a way to "unlock" the extension from this "state"?

Thank you,
Matteo.

 

[ChrisC_3CX]

Validation has been added to the Outbound Caller ID field as certain characters caused SIP signaling issues due to the fact that this value actually populates some SIP fields.

If I try to change the name, removing the spaces and giving ok, does not save the changes.

Do you mean that you're actually trying to correct the "Outbound Caller ID" field but it does not let you? You should be able to remove all invalid characters and save so that means remove all spaces AND the dash symbol.

 

[Battistini]

Validation has been added to the Outbound Caller ID field as certain characters caused SIP signaling issues due to the fact that this value actually populates some SIP fields.


Do you mean that you're actually trying to correct the "Outbound Caller ID" field but it does not let you? You should be able to remove all invalid characters and save so that means remove all spaces AND the dash symbol.

Yes i mean the Outbound Caller ID doesn't let me to change it.

 

[Battistini]

Yes i mean the Outbound Caller ID doesn't let me to change it.

Finally i Solved it!!!

with this solution:

change the Outbound Caller ID -> press ok;
come back to extension modify again Outbound Caller ID, modify a Forwarding Rules -> press ok

 

[ChrisC_3CX]

Excellent!

Glad to see you got this sorted!

I'll be marking this thread as solved since everything seems ok so please do let us know if anything else comes up.