Caller ID Control Expansion

[ebrowne_sts]

Are there any plans to give back control of the Trunk Caller ID fields, at least on the generic templates? I know I can export, edit the template directly, then reimport, but just changing the parameter and saving (like in v18) is much faster than standing up another trunk next to the old one with the same numbers and switching credentials.

 

[Charles_3CX]

The screenshot you provided is from v20, which manages the behaviour of outbound calls. These settings can be adjusted as needed across all trunks, noting that parameters with drop-down menus only control the display name field that appears.

 

[ebrowne_sts]

The screenshot you provided is from v20, which manages the behaviour of outbound calls. These settings can be adjusted as needed across all trunks, noting that parameters with drop-down menus only control the display name field that appears.

I understand those parameters only control display name in v20. I am asking if 3CX plans to give us the freedom we had in v18 to be able to adjust all the parameters. The only way that works for us currently is to edit an exported template and add parameter (
<field name="ParameterOut" custom="" parameter="RemotePartyIDCallingPartyUserPart">$OriginatorCallerId</field>)
, then reimport. Whereas in v18, there was a dropdown that allowed that change. Telnyx allows diversion header, so the Originator CID becomes FROM in the re-invite, while the dialed number (PBX main number) is put in the diversion header when transferring to external numbers (essential for Car Dealerships with third party BDCs for service appointments).

We already have this template saved for future trunk setups, but it just takes longer for existing setups.

 

[YiannisH_3CX]

Wait for Update 9. Major improvements are coming to template editing.

 

[ebrowne_sts]

Wait for Update 9. Major improvements are coming to template editing.

Excited for update 9