Caller ID doesn't show on second call

[stevest]

I've been told by my staff that if you are already on a call and a second call comes in, you have to put the first caller on hold before can see who is calling. Seems like called ID doesn't display if you are already on a call.

 

[Naveen | Cal4care]

Hi stevest,

If you enabled "Accept multiple calls" under Forwarding rules for your extension, when the first call is active, you can able to view the second incoming call without put the first caller on hold.

 

[NickD_3CX]

I've been told by my staff that if you are already on a call and a second call comes in, you have to put the first caller on hold before can see who is calling. Seems like called ID doesn't display if you are already on a call.

Simply have your staff open the "Switchboard" view and they will be able to see everything.