Caller ID Grandstream 4104 & GXP2000

[elliptical]

Hi,

I'm unable to get caller display come up on the GXP2000. We have two PSTN lines coming in through the Grandstream 4104 and I've tested them each with an ordinary phone with caller display and they correctly display the incoming number so that seems OK. The phonelines are BT and we're based in the UK. I've put verbose logging on rebooted the server and tried 2 different lines to ring into our system and the log is below.

By the way if anyone knows of any other appropriate setting changes for the Grandstream it would be much appreciated.

Thanks
Brendan

As requested
14:31:53.336 Call::Terminate [CM503008]: Call(2): Call is terminated
14:31:53.336 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10000 forwards to DN:80
14:31:39.181 Extension:rintEndpointInfo [CM505001]: Ext.11: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.100.2:5060]
14:31:39.181 CallCtrl:nAnsweredCall [CM503002]: Call(2): Alerting sip:[email protected]:5060;transport=udp;user=phone

14:31:39.181 Extension:rintEndpointInfo [CM505001]: Ext.10: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.100.2:5060]
14:31:39.181 CallCtrl:nAnsweredCall [CM503002]: Call(2): Alerting sip:[email protected]:5060;transport=udp;user=phone

14:31:39.181 Extension:rintEndpointInfo [CM505001]: Ext.12: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.100.2:5060]
14:31:39.181 CallCtrl:nAnsweredCall [CM503002]: Call(2): Alerting sip:[email protected]:5060;transport=udp;user=phone

14:31:39.118 MediaServerReporting::SetRemoteParty [MS210002] C:2.4:Offer provided. Connection(transcoding mode): 192.168.100.2:7014(7015)
14:31:39.118 MediaServerReporting::SetRemoteParty [MS210002] C:2.3:Offer provided. Connection(transcoding mode): 192.168.100.2:7012(7013)
14:31:39.103 MediaServerReporting::SetRemoteParty [MS210002] C:2.2:Offer provided. Connection(transcoding mode): 192.168.100.2:7010(7011)
14:31:39.103 MediaServerReporting::SetRemoteParty [MS210000] C:2.1:Offer received. RTP connection: 192.168.100.6:5008(5009)
14:31:39.087 CallCtrl:nSelectRouteReq [CM503004]: Call(2): Calling: RingAll:80@[Dev:sip:[email protected]:5060;transport=udp;user=phone, Dev:sip:[email protected]:5060;transport=udp;user=phone, Dev:sip:[email protected]:5060;transport=udp;user=phone]
14:31:39.087 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5060]

14:31:39.087 CallLeg::setRemoteSdp Remote SDP is set for legC:2.1
14:31:39.087 Line:rintEndpointInfo [CM505002]: Gateway:[GrandPBX] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 0001, Ch:1) 1.0.1.2] Transport: [sip:192.168.100.2:5060]
14:31:39.087 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10000 forwards to DN:80
14:31:39.071 CallCtrl:nIncomingCall [CM503001]: Call(2): Incoming call from unknown@(Ln.10000@GrandPBX) to [sip:[email protected]:5060]

14:31:39.071 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10000 forwards to DN:80
14:31:39.040 CallLeg:nNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 192.168.100.6:5060;branch=z9hG4bK1ed2bc61f2f08715
Max-Forwards: 70
Contact: [sip:[email protected]:5060]
To: [sip:[email protected]]
From: "unknown"[sip:[email protected]];tag=7fe1f43548f17bb0
Call-ID: [email protected]
CSeq: 18081 INVITE
Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, INFO, SUBSCRIBE, UPDATE, PRACK
Proxy-Authorization: Digest username="10000",realm="3CXPhoneSystem",algorithm=MD5,uri="sip:[email protected]",nonce="12857671898:d97d69b9ed8d2a3715dc58fba92da0f7",response="ab22b81789603a1759237266ae0555f3"
Supported: replaces, timer, path
User-Agent: Grandstream GXW4104 (HW 0001, Ch:1) 1.0.1.2
Content-Length: 0
14:31:08.978 Call::Terminate [CM503008]: Call(1): Call is terminated
14:31:08.947 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10000 forwards to DN:80
14:30:55.730 Extension:rintEndpointInfo [CM505001]: Ext.12: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.100.2:5060]
14:30:55.730 CallCtrl:nAnsweredCall [CM503002]: Call(1): Alerting sip:[email protected]:5060;transport=udp;user=phone

14:30:55.730 Extension:rintEndpointInfo [CM505001]: Ext.10: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.100.2:5060]
14:30:55.730 CallCtrl:nAnsweredCall [CM503002]: Call(1): Alerting sip:[email protected]:5060;transport=udp;user=phone

14:30:55.730 Extension:rintEndpointInfo [CM505001]: Ext.11: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.100.2:5060]
14:30:55.730 CallCtrl:nAnsweredCall [CM503002]: Call(1): Alerting sip:[email protected]:5060;transport=udp;user=phone

14:30:55.605 MediaServerReporting::SetRemoteParty [MS210002] C:1.4:Offer provided. Connection(transcoding mode): 192.168.100.2:7006(7007)
14:30:55.589 MediaServerReporting::SetRemoteParty [MS210002] C:1.3:Offer provided. Connection(transcoding mode): 192.168.100.2:7004(7005)
14:30:55.573 MediaServerReporting::SetRemoteParty [MS210002] C:1.2:Offer provided. Connection(transcoding mode): 192.168.100.2:7002(7003)
14:30:55.573 CallCtrl:nSelectRouteReq [CM503004]: Call(1): Calling: RingAll:80@[Dev:sip:[email protected]:5060;transport=udp;user=phone, Dev:sip:[email protected]:5060;transport=udp;user=phone, Dev:sip:[email protected]:5060;transport=udp;user=phone]
14:30:55.526 MediaServerReporting::SetRemoteParty [MS210000] C:1.1:Offer received. RTP connection: 192.168.100.6:5004(5005)
14:30:55.526 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5060]

14:30:55.464 CallLeg::setRemoteSdp Remote SDP is set for legC:1.1
14:30:55.464 Line:rintEndpointInfo [CM505002]: Gateway:[GrandPBX] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 0001, Ch:0) 1.0.1.2] Transport: [sip:192.168.100.2:5060]
14:30:55.464 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10000 forwards to DN:80
14:30:54.776 CallCtrl:nIncomingCall [CM503001]: Call(1): Incoming call from unknown@(Ln.10000@GrandPBX) to [sip:[email protected]:5060]

14:30:54.635 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10000 forwards to DN:80
14:30:54.588 CallLeg:nNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 192.168.100.6:5060;branch=z9hG4bKdc04b20753d69b02
Max-Forwards: 70
Contact: [sip:[email protected]:5060]
To: [sip:[email protected]]
From: "unknown"[sip:[email protected]];tag=2a96d414cda69c84
Call-ID: [email protected]
CSeq: 16034 INVITE
Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, INFO, SUBSCRIBE, UPDATE, PRACK
Proxy-Authorization: Digest username="10000",realm="3CXPhoneSystem",algorithm=MD5,uri="sip:[email protected]",nonce="12857671854:bc36504bc0b57729e2b5e0ff06855686",response="02f8c176888d5f0d7e23d42b4706dae9"
Supported: replaces, timer, path
User-Agent: Grandstream GXW4104 (HW 0001, Ch:0) 1.0.1.2
Content-Length: 0
14:30:23.290 ListenConnect SL: connected mercury:0/PHPExtension_0 at [mercury]/PHPExtension_0
14:29:07.765 CallMgr:nAddIPs IP(s) added:[192.168.100.2]
14:29:06.562 StunClient:rocess [CM506002]: Resolved SIP external IPort (92.42.144.196:42109) on Transport 192.168.100.2:5060
14:29:06.328 StunClient:nInitTests [CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.100.2:5060
14:29:06.015 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

14:29:05.875 ExtnCfg::updateContact [CM504001]: Ext.12: new contact is registered. Contact(s): [sip:[email protected]:5060;transport=udp;user=phone/12]

14:29:05.734 ExtnCfg::updateContact [CM504001]: Ext.11: new contact is registered. Contact(s): [sip:[email protected]:5060;transport=udp;user=phone/11]

14:29:05.656 ExtnCfg::updateContact [CM504001]: Ext.10: new contact is registered. Contact(s): [sip:[email protected]:5060;transport=udp;user=phone/10]

14:29:01.921 MediaServerReporting::Service *** Connected to mercury:5483/IVRServer at 127.0.0.1:5483 ***
14:29:01.921 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
14:29:00.937 IVRConnected [CM501004]: Connected: IVR Service
14:29:00.937 ListenConnect SL: connected mercury:5483/IVRServer at [mercury]/IVRServer
14:29:00.906 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
14:29:00.640 ListenConnect SL: connected mercury:0/VoiceBoxManagerService at [mercury]/VoiceBoxManagerService
14:29:00.140 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
14:28:59.015 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
14:28:59.015 FaxCfg::updateContact [CM504009]: Fax Service: changed contact to sip:[email protected]:5100;user=phone

14:28:58.000 MediaServerConnected [CM112000] Media Server is connected
14:28:58.000 ListenConnect SL: connected mercury:0/MediaServer at [mercury]/MediaServer
14:28:57.937 DBA [CM501003]: Connected: Database
14:28:57.875 CallMgr::findLocalIPs [CM501006]: Default Local IP address: [192.168.100.2]
14:28:57.812 CallCtrl::thread [CM501007]: *** Started Calls Controller thread ***
14:28:57.671 CallMgr::Initialize [CM501002]: Version: 5.1.4510.0
14:28:57.671 CallMgr::Initialize [CM501001]: Start 3CX PhoneSystem Call Manager
14:28:57.656 LoadLicenceInfo [CM501009]: License Info: Loaded Succeeded