Caller ID when not in contact list

[Chris Palmer]

Hope this is the right forum!
I have a client that does not want their company name to prepend the incoming caller number - when the caller is not in their contact list.
So, when a caller calls and they ARE in the contact book then all is good they get firstname lastname number BUT when their is no contact present they get 'their own company name - number of the incoming caller.
How do I turn off their own comapny name as it's confusing some of th eusers thinking they are calling themselves?!?!

any help really appreciated.

 

[leejor]

If the name of the company being called is added to incoming caller ID, then i have to assume that it is being done by 3CX as instructed. This is not something that your provider should do. You can confirm the incoming caller ID name in the 3CX Activity Log. That being that case. It is probably being added in a DID rule, Queue name, or other location where you have 3CX set to add it. You could try turning off the Prepend name option, to see if you are on the right track, then find where you have placed the name, and either remove it, or shorten to 1 or 2 characters.

https://www.3cx.com/community/threads/prepending-appending-name-did-to-callerid.80855/