Caller Name by DID

[Alex Aubert]

Hi,

I got a customers who have multiples divisions on the same system ; they want to be able to change the Caller display name by division but they are using the same Trunk. Without getting multiple trunk is there a way to pass Display Name by caller id. I'm forcing display name with custom field usualy ; for this customers I did put Caller Name and put the Company Name on the First Name of the users but is there a better way to do ?

I did ask the sip provider to force the caller name by did but he is not suporting this:

I just checked the programming you have now. (SIP trunk via Internet)
- The current configuration allows you to control the name viewer yourself (we will use what you send in the SIP prompt in the From part in quotes)

 

[YiannisH_3CX]

If your provider cannot do this then you will need multiple trunks. If this is an IP based trunk (no registration) you can create multiple instances of the same trunk. Just make sure you use fake numbers to add them to you do not mess up incoming calls for the original trunk.
Then it's just a matter of creating multiple outbound rules so you are able to select the trunk the call goes out from.

For registration based trunks things are more complicated and your provider plays a big part to be able to set the same thing up.
In short if the provider allows it, you can multiple registration credentials and assign on DID per trunk. Most providers charge based on numbers not registrations.