2 users I am assisting are experiencing issues when answering calls with their Yealink WH62 Headset, the caller gets put to hold when pressing the side button.
- They are using the latest version of the 3CX Windows App (5.4 (Build 1076). 20.0.1076.0),
- The Yealink headset has been updated and factory reset,
- I have set the devices to 3CX softphone in Yealink USB connect
- I have turned off auto answer when undocked/ picked up from dock,
- Sound setting is fine, only 3CX app is in use,
- Headset is configured correctly in Audio settings, and the headset is selected.
Cannot seem to resolve this and I need a solution without disabling Call Control on headset.
If anyone may have a solution for this, please let me know!!
- They are using the latest version of the 3CX Windows App (5.4 (Build 1076). 20.0.1076.0),
- The Yealink headset has been updated and factory reset,
- I have set the devices to 3CX softphone in Yealink USB connect
- I have turned off auto answer when undocked/ picked up from dock,
- Sound setting is fine, only 3CX app is in use,
- Headset is configured correctly in Audio settings, and the headset is selected.
Cannot seem to resolve this and I need a solution without disabling Call Control on headset.
If anyone may have a solution for this, please let me know!!
