Solved Calls going to VM

[3CTEL]

Hey,

Inbound calls are going straight to VM. Every extension has it's own DID and in forwarding rules it is set to go to VM after 50 seconds but the issue is calls are going straight to VM and not ringing for 50s. extensions are online and in available status.

Can anyone hep figure out the issue? I have created a new user without changing any default settings and assigned a DID to the user but the calls for that new user are also going to VM.

We are using Telnyx

 

[TheodorosG_3CX]

Is there any exception configured for this user?
Is there an ip phone? The issue is replicated while using only the Web Client?

 

[3CTEL]

Is there any exception configured for this user?
Is there an ip phone? The issue is replicated while using only the Web Client?

there are no exceptions configured and I have even tried with a new extension as well.
No ip phones, users are just using webclient and apps.

 

[TheodorosG_3CX]

Can you please create a support ticket so we can check your issue further?

 

[3CTEL]

Can you please create a support ticket so we can check your issue further?

Hey, it was resolved, they were not using apps and on webclient notification was not enabled so calls somehow were going directly to VM, enabling the notifications resolved the issue. Thanks.