Calls not forwarding to all users

[gee]

incoming calls are not working unless assigned to a single user but i need incoming calls to go to all incoming call agents ?

 

[SteveITS]

Do you have a ring group or queue configured?

 

[KyriacosS_3CX]

You can (if not already) create a queue or ring group and assign this as the default destination for your SIP Trunk - this way any calls coming in that the DID is not assigned to a specific user will go to that.