Calls Not Journaling in Salesforce

[m.hoque]

I am having an issue with call journaling in Salesforce. My integration is successfully looking up contacts (I have verified this through the TEST button on the integration page, also the CRM during a call is linking properly). It's just not creating a call journal on the salesforce contact record.

 

[TheodorosG_3CX]

Just to clarify, once you receive a call for example from a known and existing contact in the CRM, the pop-up is working?
Keep in mind that the TEST will not journal but only check the integration.

 

[edossantos]

In order to investigate the issue, please enable verbose logs from the 3CX Console > Dashboard > Activity Log > Settings. Then make a test call where you reproduce the issue, and check the 3cxSystemService.log file that you can download from the 3CX Console > Dashboard > Activity Log > Logs button > Instance folder. There you will see any error when invoking the Salesforce API to log the call.

 

[m.hoque]

Thank you for the replies, I have changed my settings and investigated the log file like you suggested however I am not seeing any errors being logged. Does this mean the issue is not with my 3CX configuration but with my Salesforce setup instead?

 

[m.hoque]

Just to clarify, once you receive a call for example from a known and existing contact in the CRM, the pop-up is working?
Keep in mind that the TEST will not journal but only check the integration.

yes that is correct the popup is fully function the only issue that I am having is with the call journaling aspect

 

[TheodorosG_3CX]

@m.hoque normally if you filter you will be able to see if the PBX query to journal and what response received from the CRM.