Calls Quality

[NicolasTechOnMe]

Hello,

I have 2 users who have a problem with the quality of the call (crackle / metallic voice).

These 2 users are connected via the Android and IOS app, On 4G or Wifi, they have the same concerns.

Via a packet capture on the Server and listening to the RTP stream, we do not hear the crackling, the communication is OK.

How can I make sure the feed to the App is good and whether it is from the App or from the phone?

thanks in advance

 

[VasilisV_3CX]

Hi @NicolasTechOnMe,

To confirm, you're running v16?

Are the two mobile clients calling internally (extension to extension) or externally?

What does *777 sound like? Also metallic?

 

[NicolasTechOnMe]

Hi, We have v18. The two ext calls externally most of the time. But in internally the problem is there but the phones are not connected to the same WAN (4G/Wifi).

The Echo service is correct. No metallic no crackle.

This afternoon it's seems to be ok.

 

[VasilisV_3CX]

Hi @NicolasTechOnMe,

Great to hear that it's working better now. If it repeats, let me know and we can look further into this.