calls registrations trouble

[spn98]

Hi, we’ve activated the APIs for call summaries with OpenAI. The data is transferred between HubSpot and 3CX, and I can see the call summary inside HubSpot.
The problem is that we’re now also seeing the audio recording of the calls inside HubSpot, and we absolutely do not want this to happen.
Is there a way to solve this issue?
Thank you.

 

[Evolute IT]

In the CRM section in 3CX, expand the Call Journaling section (it's a collapsed section), you'll see the fields to modify the text of the activities.

 

[spn98]

In the CRM section in 3CX, expand the Call Journaling section (it's a collapsed section), you'll see the fields to modify the text of the activities.

Hi, i think there is a problem in the Template but i dont know how to edit and upload it. In call journaling section its all fine, no call registration url is passed, but in the template it is and so hubspot receive it

 

[Evolute IT]

No, the fields are parameters and that's what 3CX sends. Look in it, at the end, there's "Recording: [RecordingHyperLink]", that's what you wanna remove.

 

[spn98]

No, the fields are parameters and that's what 3CX sends. Look in it, at the end, there's "Recording: [RecordingHyperLink]", that's what you wanna remove.

I can't find it but maybe i'm looking in wrong place? You can see what i'm talking about in hubspot in the attachment, it's not about text with link but the record itself

 

[Evolute IT]

Oh that's new. Line 550.

 

[spn98]

Oh that's new. Line 550.

yes. can the hubspot xml be edited / replaced?

 

[Evolute IT]

yes. can the hubspot xml be edited / replaced?

Yes copy the content into a new XML file, modify the line and upload that and configure it.

 

[spn98]

Yes copy the content into a new XML file, modify the line and upload that and configure it.

done it, thank you. for everyone who want same result, i just remove the line that contain call_Recording_url.

 

[edossantos_sipcaller]

Maybe the template should have a setting to enable / disable the recording link to be sent to HubSpot. @NicholasP_3CX, maybe you can suggest this internally?

 

[JamieR]

Just came here looking for this very solution - I also have a v20 that I'm now using both OpenAi transcription and Hubspot integration on.
Thanks!