Calls to be answered automatically by the available extension without Agent intervention

[MFeliz]

Good day Team,

Can someone help me with the below issue, please?

I am running "3CX Enterprise Version" and "GSM Gateway" as a "SIP Trunk" in a call center, and I want Clients calls to be answered automatically by the available extension without the agents intervention. Is this doable with 3CX?

I am looking forward to hear from your side and your valuable help.

THANKS IN ADVANCE!

 

[leejor]

Something like a Queue? Calls can be routed to an agent, but doing the actual "answer", would be up to the agent, when they are ready.

Please provide more information on the scenario you are trying to achieve.

 

[VoIPTools]

You could set 3CX Phone for Windows to auto-answer, but I think that's pretty dangerous given that an agent could forget to log out of the queue when they step away from their desk. You know they will.