Can 3CX do Outgoing Automatic Phone Call using a predefined List.

[gregory.b]

Hello Guys,

I have a question regarding 3CX Call Center use.

Is it possible today for a 3CX to be able to Make automatic outgoing call from a Predefine List of Numbers. I want to know if it is possible to do so without any additional Integration first.
For example using the CFD.
Note that we want to do it on a V20 of 3CX.

Now if there are any other Software that can be integrate with the 3CX to do so safely. Can you guys me a list of Software or application I can try.


I don't if my question is clear or legit please help me.

 

[VoIPTools]

In order to automate the placing of phone calls from a list you will need either a Call Flow Designer (CFD) application or 3rd-party tool.

https://www.3cx.com/docs/cfd-predictive-dialer/
https://voiptools.com/product/3cx-dialer-by-voiptools/

Ernesto also has a external dialer that integrates with 3CX and will work with the 3CX hosted version.

 

[gregory.b]

In order to automate the placing of phone calls from a list you will need either a Call Flow Designer (CFD) application or 3rd-party tool.

https://www.3cx.com/docs/cfd-predictive-dialer/
https://voiptools.com/product/3cx-dialer-by-voiptools/

Ernesto also has a external dialer that integrates with 3CX and will work with the 3CX hosted version.

Thank you, for your reply i will look at the following and try the configuration of a call flow.
If i have more question i will revert back.

 

[Evolute IT]

You can also look at www.sipcaller.com which is an independent solution.

 

[VoIPTools]

Not to throw too much cold water on the Call Flow Designer example, but you will quickly discover that it is only intended to get you started down the path of a useful dialer. To actually make the example practical, you would need to invest many, many countless hours expanding the example.

 

[edossantos_sipcaller]

Not to throw too much cold water on the Call Flow Designer example, but you will quickly discover that it is only intended to get you started down the path of a useful dialer. To actually make the example practical, you would need to invest many, many countless hours expanding the example.

I can't agree more. Matthew and myself have been working on dialer tools (VoIP Tools Power Dialer and SIP Caller), and we both can tell you that doing this properly is extremely complex. It's not just dealing with calls, but providing an easy way to manage your campaigns, upload numbers to call, get reports, and so on.

From the SIP Caller perspective, I can tell you that we can offer many useful features that are not possible at all with a CFD app. For example, we can automatically detect if the call is answered by a human or an answering machine, and do different things depending on that. We can do this because we have access to the RTP stream, so we can run an algorithm that analyzes in real time the energy received from the caller, and this way we determine with a high degree of certainty who's on the other side of the line.

SIP Caller has been designed to be extremely easy to use, so you can have it integrated to your 3CX server and making calls literally in less than 5 minutes. You can check this short video showing how we setup the connection, create a call flow and a campaign, in less than 5 minutes. We not only provide a platform to make calls, but also a modern and user friendly interface to manage everything, from defining call flows and campaigns, defining working hours, uploading numbers to call, monitor the operation in real time and check insightful reports.

For more complex scenarios we provide a REST API and webhooks, so you can integrate it with external systems.

I invite you to start a free 14 days trial from here to check it out. If you're a 3CX partner and want to resell SIP Caller, we also have a partner's program, please check this.

Should you have any questions, please do not hesitate to contact me.

 

[Evolute IT]

I can't agree more. Matthew and myself have been working on dialer tools (VoIP Tools Power Dialer and SIP Caller), and we both can tell you that doing this properly is extremely complex. It's not just dealing with calls, but providing an easy way to manage your campaigns, upload numbers to call, get reports, and so on.

From the SIP Caller perspective, I can tell you that we can offer many useful features that are not possible at all with a CFD app. For example, we can automatically detect if the call is answered by a human or an answering machine, and do different things depending on that. We can do this because we have access to the RTP stream, so we can run an algorithm that analyzes in real time the energy received from the caller, and this way we determine with a high degree of certainty who's on the other side of the line.

SIP Caller has been designed to be extremely easy to use, so you can have it integrated to your 3CX server and making calls literally in less than 5 minutes. You can check this short video showing how we setup the connection, create a call flow and a campaign, in less than 5 minutes. We not only provide a platform to make calls, but also a modern and user friendly interface to manage everything, from defining call flows and campaigns, defining working hours, uploading numbers to call, monitor the operation in real time and check insightful reports.

For more complex scenarios we provide a REST API and webhooks, so you can integrate it with external systems.

I invite you to start a free 14 days trial from here to check it out. If you're a 3CX partner and want to resell SIP Caller, we also have a partner's program, please check this.

Should you have any questions, please do not hesitate to contact me.

As another one who worked on dialers in the past, we now avoid doing it in CFD and we simply use SIP Caller. Reinventing the wheel is pointless lol