Can 3CX integrate with ZenDesk Support (Not CRM)

[boltos1]

Hi,

Sorry if this has been asked before , but I've seen a few threads about ticket creation in ZenDesk CRM but not if the same can be configured in ZenDesk Support?

I intend on deploying ZenDesk support then updating the phone system to 3CX.

One feature that would be useful..... maybe. Is that a ticket it created for an inbound call in ZenDesk Support, then we can report on how much contact we have had per day for Email/Social and Phone in one platform.

 

[Evolute IT]

You can create your own CRM template for this. Base yourself on the Zendesk template already provided.

 

[boltos1]

Thanks for your reply.

so it’s entirely possible to do this?

 

[edossantos]

Please check this guide on how to create a custom template:
https://www.3cx.com/docs/crm-integration/