Can I Park a phone line that's incoming right away?

[mrd777]

Hi,

Can I Park a phone line that's incoming right away? I currently have to pick it up, go into switchboard and park.

Thanks,
Dave

 

[Rev E Miller]

Not to degrade the question any, but why would you want to do that without acknowledging the caller and asking to place them on hold?

Personally, I have had that happen to me on a real customer service call and eventually was "kicked" back to main menu after waiting over an hour on hold to begin with after answering all the sorting options on the system.

 

[YiannisH_3CX]

Hello @mrd777

If the call is ringing your extension directly then you need to add a Shared Parking BLF to your extension and click that once the client is ringing. Make sure that the extension has the right "Park" selected.