Our external IP has changed. We successfully changed the phones.whitsell.com A Record to point to the new IP, and I’ve changed all the Network settings from the old to the new. We can receive inbound calls just fine, however calling outbound generates a “Temporarily Unavailable” error and the call log just shows it isn’t answered. Calltower is telling me it’s a PBX problem in that the “Primary IP is Down and the Fallover isn’t working” and I need to bring it up with my PBX vendor.
Again, inbound calls are working fine, but right now we have to use cell phones to dial out. I suspect it has something to do with the fact that it’s old enough that it’s using the old FQDN phones.whitsell.com, as the error started when we were still on the old IP waiting for the A record change to take effect. Thing is when I swapped the PBX to the new IP, it still doesn’t work, and Calltower is telling me the error they see is “Primary IP is down and the fall over IP isn’t working.”
Again, inbound calls are working fine, but right now we have to use cell phones to dial out. I suspect it has something to do with the fact that it’s old enough that it’s using the old FQDN phones.whitsell.com, as the error started when we were still on the old IP waiting for the A record change to take effect. Thing is when I swapped the PBX to the new IP, it still doesn’t work, and Calltower is telling me the error they see is “Primary IP is down and the fall over IP isn’t working.”
