Can not delete active call

[dvansevenant]

Hi, I notice an active call on our 3CX since 8 days. I can not delete it. It's related to a Barge In I think. Screenshots:





How can I delete this call? Thx.

 

[VasilisV_3CX]

Hi @dvansevenant,

Are you logged in as the Admin user?

In the Active Calls section, what happens when you click the x on the far right?

 

[dvansevenant]

Hi, yes I am logged in as admin. When I click the X nothing happens, the line stays there. I tried with Firefox and Edge.

 

[VasilisV_3CX]

Hi @dvansevenant,

I suggest then restarting the SIP Server, but bear in mind that this will drop all calls, so you should probably schedule this in a downtime slot.

 

[dvansevenant]

Ok, I will try this and give you feedback asap.