Solved Can T58W be used as a router phone in v20?

[RobColver]

I'm running 3CX Version 20.0 Update 3 (Build 806 Release) and trying to provision a Yealink T58W as a remote router phone. The phone is running the latest firmware version (150.86.0.69). I can successfully provision it as a normal remote phone on a v18 installation but, when trying to provision is as remote phone on my v20 installation, the provisioning process always fails (silently!). I have tried both the RPS method (I confirmed that the RPS message had been sent) and the manual method (by pasting in the provisioning URL via the phone's web interface). Neither method worked.

When I add the phone to the User record in the 3CX admin console, since there is no other router phone or SBC yet configured, I am forced to use the Local Phone option. After doing this, the IP Phone tab on the User record shows the T58W as a router phone (which is what I would expect). I have seen the UI on the phone saying "Config updating!" but it never succeeds.

In earlier threads I saw that the T58W was due to be enabled as a router phone (via a firmware update) in time for v20 final release. Did that happen? Should it now work as a router phone? If so, any suggestions as to where I'm going wrong would be very much appreciated.

PS Fairly sure that my T58W isn't a "Pro" which may explain why it can't be configured as a router phone! As I understand it, the regular T58W has model number SIP-T58W (which is what mine shows) whereas the Pro version is SIP-T58W-Pro. Can anyone confirm this please?

 

[SteveITS]

When you're adding the phone choose Connect Directly, the middle radio button:
https://www.3cx.com/sip-phones/yealink-t5-series/#h.wmsoriilsyve

That's the wording for "router phone" in the web GUI. Per that page it can be a router phone.

If it is connected via wireless, disconnect that, set it up wired, then add wireless. Note 3CX doesn't support phones using wireless.

 

[RobColver]

Thank you for your response.

The connection is wired not wireless. As suggested, I tried the middle radio button option but sadly that didn't work either.

At https://www.3cx.com/sip-phones/yealink-t5-series/ it mentions T58W (Pro) but doesn't mention the plain T58W.

 

[bitn2]

The T58W or T58W Pro cant be Routerphone. Just T53-T57.

 

[JohnS_3CX]

When I add the phone to the User record in the 3CX admin console, since there is no other router phone or SBC yet configured, I am forced to use the Local Phone option.

Even on a system with no SBC/Routers defined you can still add it as a router phone.

It's even the default option when there are no SBCs:




Just factory reset the phone again. Don't worry about it not being a Pro, they are basically the same thing just with different accessory options.

 

[JohnS_3CX]

The T58W or T58W Pro cant be Routerphone. Just T53-T57.

This was only true on V18

Since V20 it is now a router phone.
https://www.3cx.com/sip-phones/yealink-t5-series/#:~:text=T53W, T54W, T57W,-,T58W,-Router Phone - A

 

[bitn2]

This was only true on V18

Since V20 it is now a router phone.
https://www.3cx.com/sip-phones/yealink-t5-series/#:~:text=T53W, T54W, T57W,-,T58W,-Router Phone - A

Oh great i didnt know that.

 

[RobColver]

Even on a system with no SBC/Routers defined you can still add it as a router phone.

It's even the default option when there are no SBCs:

View attachment 44413


Just factory reset the phone again. Don't worry about it not being a Pro, they are basically the same thing just with different accessory options.

I have done this several times and it always fails - just times out.

 

[JohnS_3CX]

There is something else impeding it then. I will send you a DM so we can check something.

 

[RobColver]

There is something else impeding it then. I will send you a DM so we can check something.

The T58W is now working fine as a router phone. My problem was that port 443 wasn't open inbound in the firewall and so the phone couldn't provision itself. We always used port 5001 in previous v20 installs (upgrades from v18) and this was our first v20 new install.

Many thanks for all the assistance. Very much appreciated.

 

[JohnS_3CX]

Glad to hear it Rob