Cannot activate call recording

[Konradhol]

Hi,

I am using the community/standar edition of 3cx. When I click on recordings or try to activate recordings I get the following message : "Feature available only in 3CX PBX Professional and 3CX PBX Enterprise Edition". However, in the "edition comparison", call recording should be available for standard edition as well.

Does anyone have an idea on this ?

thank you,

Konrad

 

[Saqqara]

You are trying to be selective on what calls you record via the 3CX app or 3cx web client - you need pro or enterprise license,

Standard does have recording, but you set this up at the extension level - Extension Options

 

[Konradhol]

Thank you for your answer Saqqara.

On Extension level, the option is greyed out, and I cannot click/do anything. (see picture)

What am I missing ?

 

[Saqqara]

What version of 3CX are you running - 3cx management console - License (we need to full version number i,e. 15.5.15502.6

 

[Konradhol]

16.0.0

PS : I think I updated and accepted (a little bit too quickly) the beta version. If so, how do I reverte to older version ?

 

[NickD_3CX]

16.0.0

PS : I think I updated and accepted (a little bit too quickly) the beta version. If so, how do I reverte to older version ?

If you took a back of your V15.5 SP6 system, you must uninstall the V16 and install V15.5 SP6 again, then restore your Backup during the installation phase. Al in all it shouldn't take that long.

 

[Konradhol]

Before I do that, doesn't 16.0 simply support recording ? or will it support in the near future ?

 

[NickD_3CX]

There may be changes to the Licensing, however nothing is finalized yet. It is Alpha currently.

In the current version, what you are getting is correct. It is not decided yet though what/if changes will affect the licenses in the final release.

 

[Konradhol]

Ok, thank you, I will revert to older version.

For what it is worth, please please do not remove recording. That would really be painfull.

Thank you.

KH