Cannot activate license

[Ely]

hello
Please note that we have renewed our license but we are still getting the below. we are able to connect from the VM to activate site port 443 we are getting a blank page.
We tried to refresh license key information but didn't work as well. Replace key didn't work.
We tried to update to the latest version but the maintenance showing expired and we can't download the latest update.
As per the licensing team in 3CX it is showing that the licenses is updated, while here it is not being reflected. Our call center is down since morning.
Please assist

W

 

[PanagiotisL_3CX]

Hello @Ely

In case your phone system is on any version below v18.0 Update 5 (Build 418), it must be updated in order for activation to be successful. Since you are unable to install the update from the Management Console, you will be required to take a full backup and use it to restore on a new install.

 

[Ely]

thank you for answering:
- should we take a full VM back up or specific folder backup
- the backup will be for V18 Update3, would the restore work on the latest version in this case?
Please share the documentation needed for the above. thank you.

 

[PanagiotisL_3CX]

No need for a full VM backup, just the 3CX phone system and yes, the backup from v18 SP3 should restore normally on the latest version. Documentation for backup and restore can be found here: https://www.3cx.com/docs/manual/pbx-backup-restore-failover/

 

[farhanrkhan]

Hi Support,

I am also facing same issue that n3CX failed to establish a TCP connection to activate.3cx.com., and my version is v18Update5build(418) ,please guide how i can refresh my license.

 

[SteveITS]

@farhanrkhan

Since you are unable to install the update from the Management Console, you will be required to take a full backup and use it to restore on a new install.

 

[TheodorosG_3CX]

@farhanrkhan I suppose this is the same post as this post.