Cannot answer calls in the WebClient or PWA app.

[Adrian-Blue]

Hi,

I have had a user with an on going issue for sometime. They're using the PWA app. When a call comes in they're unable to answer it. They press the green answer button but nothing happens, the call doesn't connect. There's multiple users within that company with a lot using the PWA app without any issues. This particular user works from home as do others that are using the app without any issues. When they restart the laptop the issue is resolved for a while but then it returns.

Can anyone shine a light on what may be causing the issue.

Thanks.

 

[Adrian-Blue]

Any ideas?

 

[SteveITS]

Is the laptop going to sleep or anything disrupting the network connection? Wired or wireless?

What version of 3CX?

The report sounds similar to something a coworker mentioned Friday but AFAIK that's the only report we've received. We're on 20u7.

I haven't seen that issue myself though I've had a random issue where a call connects but has no audio until I restart the PC, even *777.

 

[KyriacosS_3CX]

Hello,

Not much info to go on - have your tried removing browser extensions, disabling AV, switching them to another computer for a test? This sounds like something very specific to that one PC.