Cannot pick up incoming calls

[phuonglinh96]

I have installed and configured the 3CX soft phone and all appears to be working, I can make outbound calls successfully.

I cannot however pick up incoming calls, the soft phone rings and I click the green answer button but the call keeps ringing, I've tried pressing enter on the keyboard but I just can't answer.

Any ideas?

Linh

 

[eddv123]

Hi Linh,

Local calls should be the easiest to get working so it must be something local, either to the PBX or the network.

Consider checking the following:

* Do calls work if Windows firewall is turned off (check the machine you are testing and 3CX - if the PBX is running on Windows).

* Again on both machines is .NET Framework and Windows updates currently up-to date.

* Is your network using VLAN's, is so in most cases your soft-clients would reside on the DATA network and hard-phones (if using) and potentially the PBX would be on the VOICE so you would need some routing between both for these to work.