Cannot register Cisco phones after update from 2.2

[maxioml]

Hello Everybody,

After I updated my Elastix box through the cli using yum -y update command from 2.2 version up to current one, all my Cisco phones stuck in "Registering" status.

Any ideas ?
See below detail about my environment.

Kernel
Linux(x86_64)-2.6.18-238.12.1.el5

Elastix
elastix-2.2.0-23
elastix-agenda-2.2.0-8
elastix-im-2.2.0-2
elastix-pbx-2.2.0-22
elastix-firstboot-2.2.0-9
elastix-security-2.2.0-10
elastix-email_admin-2.2.0-11
elastix-extras-2.2.0-1
elastix-a2billing-1.9.4-1
elastix-system-2.2.0-17
elastix-callcenter-2.1.3-1
elastix-reports-2.2.0-10
elastix-addons-2.2.0-9
elastix-my_extension-2.2.0-6
elastix-asterisk-sounds-1.2.3-1
elastix-fax-2.2.0-6
elastix-framework-2.2.0-25
elastix-vtigercrm-5.2.1-3

 

[Bob1]

Which Cisco phones??

the SPA series??

or the 7 series phones..

Regards

Bob

 

[maxioml]

It is all 7940/60/45 series.

Can you suggest me on which logs I can put tail or where I can increase debug level for SIP and collect tcpdump ?

Thanks in advance.
Max

 

[Bob1]

Maxiomi,

if you haven't already used it

Under the Asterisk CLI

sip set debug peer XXX (XXX being the extension that is dropping off)

You will find the logs write into the /var/log/asterisk/full file

if you are looking to do a tcpdump at the linux prompt type

tcpdump -s1500 -w sipdebug.pcap -vv (the 1500 is necessary to stop packet fragmentation).

naturally pull off the capture file and throw into your favourite tool...

Now having given all this.....on the 7 series, I would be looking at NAT settings both on the extension in the GUI and the setting on the phone....I remember the issue about 4 years ago...
It may also be dependent on the SIP NAT settings under unembedded Freepbx / Tools/ Asterisk SIP settings...

Hope this helps....

Regards

Bob

 

[maxioml]

Hi Bob,

Thank you for your response, I will try it.
I had to downgrade elastix to 2.2, because it works fine with current version of my deployment (see details in my post before). And this issue appears only when I am trying to update elastix to 2.3 version. All configuration for my phones keeps the same (nat=never/etc).

Cheers,
Maxioml

 

[Bob1]

maxioml,

I am testing 2.3 rc1 this weekend.

Will report anything I find, but naturally I am using different phones. But I will be testing with 5 different types of phones....

Might be worth adding your issue to the bug reports anyhow...bugs.elastix.org


Regards

Bob

 

[maxioml]

Bob,

I can explain to you what I did.

Basically I installed Elastix. All details about my deployment please find in my first post.
Then I did update for freePBX up to 2.9 version.
And only when I tried to update Elastix through the cli, all my phones could not register.
Possibly freePBX causing all problems((

Cheers,
Maxim

 

[jordan.turner1974]

Can you try and change QUALIFY=YES in your extensions; try a test extension / phone first and see if it helps you under 2.3.